LEARN FROM THE PRIME MINISTER:
Diplomacy is not reserved only for politics or international relations. It is necessary for all of our personal and professional lives. It is always better to win the opponent rather than fight with her. Winning a battle does not mean causing damages to an opponent, but it is more about keeping yourself completely safe from the horrible impacts. In his famous book, "Art Of War", Sun Tzu points out that, a real winner is the one who wins the battle before even starting it. I think it is an important lesson for all of us to sustain and win over whoever we confront in our personal and professional lives, not by war, but by diplomacy and winning gestures.
PUT YOUR OPPONENT'S SHOES:
Whomever it may be, your customer, co-worker, family, friend, just put their shoes, understand the problem from their stand point, find out a mid way for you both to reach to a win-win deal. There is a very common situation everyone of us would have faced. Bargaining with the auto rickshaw driver. If he asks for Rs. 100 and we bargain for Rs. 70 and finally we close for Rs. 85 and there is a sense of satisfaction for both!