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Saturday, May 3, 2014

Effective Communication Skill: It Is NOT About Showcasing Verbal Skills!

Many a time, communication skill is misinterpreted, as command over a language like English. But, effective communication is not about proficiency in a language but, about how a thought conceived in mind is effectively conveyed to the receiver, irrespective of the language or mode of communication.

Not About Showcasing Verbal Skills:

Often people try to showcase their command over language in English without even recognising the proficiency level of the receiver or the person to whom they communicate. This often leads to a bad impression in the mind of the receiver, thus conveying a wrong message to the receiver, about the sender, even if it was not intentional. For instance, in a workplace, people communicate in a regional language, unintentionally without even knowing whether the opposite person understands it.

Effective Communication:

A communication is said to be effective only if the message is unambiguously conveyed to the intended receiver through any mode of communication, which may be verbal or non-verbal. Being polite, recognising and respecting the skills and abilities of the receiver before communicating will make one an effective communicator. If the receiver knows Tamil better than English, it is better to communicate in Tamil rather than english, so that the actual intention of, conveying the message unambiguous, is achieved. If a person is proficient in understanding non-verbal communication, then better to go ahead with it.

A Secret To Win Hearts:

One more important trait of a leader is to communicate in a proper pace. I have seen people speaking very fast, which cannot be understood by the intended receiver. In this case, the actual intention of conveying the message to the receiver is not achieved. A mere showcase of command over a language will not help! One has to understand the pace of the receiver and has to speak accordingly. If he/she speaks soft, it is better to convey in a soft voice. If he/she is capable of interpreting the statements quicker, the message can be conveyed so.

Put yourself in the receiver’s shoes and see what you would have expected from a person communicating to you! Do that to him! It is as simple as that!
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